Shipping

PLEASE NOTE: Some orders may be shipped from different warehouses, therefore you may receive part of your shipment at earlier than the rest of your order.

All shipping charges are calculated online in real time; in event of error the customer will be contacted with the proper charges.

PRO GAMING DEPOT does not credit the shipping charges on returned orders unless item was damaged or item was not what was ordered.

There are no Saturday and Sunday deliveries unless specific arrangements are made over the phone for an additional fee.

Return Policy

If your product is defective, you may return it for a refund, or an immediate replacement, subject to manufacturer restrictions.

All non-defective returns are subject to a 15% restocking fee. Before returning any item, you must contact our returns department via phone at (818)-484-8747 within thirty days of your invoice date for a Return Merchandise Authorization (RMA) number.

Policy Acceptance and Governing Laws regarding Returns

Any purchase made signifies acceptance of this policy.

This Return and Exchange Policy will be governed by the laws of the State of California:

Returns are simple and easy. We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items within 30 days of the date on your receipt, you may return products that:

(1) Are not opened
(2) Are in their original packaging
(3) Have original manufacturer information
(4) Are not used, installed, or disassembled
(5) Are not damaged due to incorrect installation
(6) Do not having missing parts, hardware or instructions
(7) Returned items must be able to be resold - Use a shipping label or shipping box. If you write the shipping address on the outside of the item or its box then the item cannot be resold and it will be returned to you.
(8)Any attempt to stop credit card payment on merchandise not accepted by PRO GAMING DEPOT for return/exchange because the 30 calendar days return/exchange period has elapsed, will result in appropriate legal action to recover any and all money due to PRO GAMING DEPOT.

Important - Poker Table & Custom Poker Chip Orders - Read this:

In the event that a gaming table has been shipped and then you decide to cancel it or refuse delivery you will be charged for the shipping to you and the return shipping plus a 20% restocking fee.

We do not credit any part of a personalized, customized, or hot stamped poker chip orders. If you wish to cancel your order call us at (818) 484-8747 or email us: PROGAMINGDEPOT@YAHOO.COM

Damaged Products:

Damaged Gaming Tables: If your table has been damaged in shipment:

Inspect your table at the time you receive it. Dropped table damage can occur without visible box damage. Take the table out and look at both sides. We get calls from customers that open the box, look inside and determine everything's fine. Then a week later they take to out, find some damage and there's nothing we can do. We must file a claim to recover damages within the first two business days following the delivery. Please remove the table from the box and insect both sides at the time it's delivered. We cannot stress the importance of this enough. Report any damage at the time of delivery and see that the driver can notes the damage on the delivery form.

If a Truck line delivers your table. You must open the box(es) and inspect the table BEFORE you sign for it. Once you sign for a truck line delivery, you've automatically accepted it in the condition that you received it and there's nothing we can do to recover damages or replace the damaged table. If one piece is damaged just refuse that piece and accept the other You need to write on the drivers ticket why you are refusing delivery of one or both pieces (Damaged - Refused is all you need to write on the ticket) But do not sign for it. Call us immediately at (818) 484-8747.

Additional Trucking Charges:

Most truck drivers are union drivers - not inside delivery drivers. They are not paid to take your poker table inside your home, office, garage, or any place else. They are paid to deliver the table to you - once. So if we incur additional charges from the trucking company for things you requested, like changing the delivery address, inside delivery, or a return delivery, and we get charged for it... we will charge you for them too and we'll send you the trucking company invoice to show the cost. Truck drivers are nice people and normally they'll do whatever you ask... but it's not free. It's very expensive, most fees are in the $150 range, and if you don't mind paying the fees, that's ok with us. So please be aware that if we get charged for a special service that you requested - then you'll get charged for that service too.

Items other than poker tables:

UPS or DHL - Please contact us via telephone at 818 484-8747 within 24 hours of receipt of other products to begin the Returns process. Then email us at progamingdepot@yahoo.com We'll then contact you with further instructions on filing your claim. Table damage claims more than 2 days after delivery will not be honored. Delivery confirmation is part of every item that we ship.

Other Items: If your product has been damaged in shipment, please contact us within 24 hours of receipt of your product to begin the Returns process. We'll then contact you via email with further instructions on filing your claim.

Call us at (818) 484-8747 or Email us at PROGAMINGDEPOT@YAHOO.COM

Express Mail and Overnight UPS or DHL services:

These services will be provided with a service charge in addition to the overnight/express rate charged by the carrier. PRO GAMING DEPOT does not guarantee the overnight delivery. We simply ship it as you request it.